FAQ

Do you ship worldwide?

Yes, we ship internationally from Europe.

Shipping costs are calculated at checkout, and you'll always receive a tracking number.

 

Do you offer free shipping?

Yes! We offer free international shipping on all orders over €150.

Your order will be shipped with love, tracking, and extra care – always.

(Smaller orders are calculated at checkout based on location and weight.)

 

What is the processing time?

Processing usually takes 3–5 business days, depending on the item. For limited or complex pieces, it may take up to 7 days.

 

What is your refund policy?

If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.

 

Can I return or exchange an item?

We want you to be truly happy with your order.

Returns are accepted within 14 days of delivery for unused items. Please contact us first to arrange it.

 

What are the terms of use for your digital products?

Our digital designs (such as printable papers or elements) are for personal use or for creating finished physical products only – for example, handmade journals, albums, cards, etc.

You may not:

  • Resell, share, or gift the digital files

  • Print and sell the designs as standalone items (e.g. loose sheets or kits)

  • Use the designs in digital products for resale (even if altered)

Refunds are not available for digital downloads, due to the nature of the product.
If you experience any issues with your files, please contact us – we’ll be happy to help.

 

Do you take custom orders?

We don’t offer custom orders – every piece in our shop is already a finished story.

We hope you find one that speaks to you.

 

What kind of products do you offer?

At Scrapbooky, you'll find original designer papers, chipboard elements, bookbinding textiles, and handmade embellishments – all created by our small team of designers and crafters with a love for detail and storytelling.

 

Can I use your products in items I sell?

Yes! Most of our supplies are suitable for small commercial projects – such as handmade journals, albums, boxes, and other crafted goods.
We only ask that you don’t resell digital versions or reprint our designs for resale. If you’re unsure about a specific use, feel free to contact us!